This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our Privacy Policy. Accept Cookies

Proactis Accessibility Statement

Please Note: Opens this link in a new window indicates link opens in a new window.

What Is Web Accessibility?

Web accessibility is the practice of making website content available to all users, particularly those with disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities. It includes making a website as accessible as possible regardless of browsing technology, such as for people with text-only web browsers and old browser versions.

Proactis's Commitment To Web Accessibility

Proactis is committed to making its websites available to as many people as possible. To this end Proactis use a dedicated accessibility team. Any queries may be directed to the team at to be dealt with quickly, efficiently, and to the satisfaction of the visitor. Measures taken to ensure our site is accessible include:

  • All our images have text equivalents enabling screen readers to read aloud the information required;
  • Each page on the site has a link which allows visitors to jump directly to the content on the page and ignore any menu items;
  • Our website pages are designed to enable users to change the size of text on the page;
  • We conduct regular validation checks to ensure our web pages remain valid and usable;
  • Each abbreviation or acronym in a page has been expanded where it first occurs;
  • We have used alternative pages where there are known usability barriers;
  • Pages visited (Breadcrumb trails) are provided on each page to provide easy navigation;
  • We provide a contact us page which may be directed to the accessibility team;
  • Our website is predominantly tested using a screen reader.

Skip to Content

Hidden at the top of every page is a 'skip to content' link. This link is spoken by screen reading software and will become visible when tabbed to. By selecting this link you will enter the main content of the page and will not have to listen to any menu items.

Go to top

Changing Text Size

You can change the font size of all the text by changing the web browser settings in 'View' - 'Text Size'.

You can resize the text in Internet Explorer. From the top menu bar:

  • Click on View on the menu toolbar (or press Alt and V)
  • Click on Text Size (or press Alt and X)
  • Choose from one of the five options.

In Firefox and Netscape users can change the text size by pressing:

  • Control and + to increase the text size
  • Control and - to decrease the text size
  • Control and 0 (zero) to return to normal text size.

Opera users can change the text size by pressing:

  • Shift and + to increase the text size and
  • Shift and - to decrease the text size.

Chrome users may change the text size by opening the tools menu and selecting zoom +

Colours and Fonts?

You are able to change the colours and fonts on our website. For detailed information on how to achieve this please visit the BBC's My Web My Way Opens a new window which explains the many ways you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.

Go to top

Access Keys used on our site:

Access Keys provide a keyboard shortcut for users wishing to go directly to specific parts of the site and help those who do not use a pointing device, such as a mouse. The access keys used on this site comply with the UK Government Access Keys Standard and are defined as follows:

  • Access Key 1 - Website Home Page
  • Access Key 3 - Table of contents of the site
  • Access Key 4 - Search Notices published on the website
  • Access Key 6 - Help
  • Access Key 8 - Terms and Conditions of use of our website
  • Access Key 9 - Contact us form
  • Access Key 0 - Accessibility Statement on how to use our site

We also use the following additional access keys:

  • Access Key S - Save
  • Access Key N - Next
  • Access Key C - Clear
Go to top

How to use access keys

Access keys work slightly differently depending on which browser and type of computer you are using - this is a summary of the main different ways:

To find details of your browser - go to the browser help menu> about browser name.

Web browser Access Key command
Microsoft Internet Explorer 5 Press 'Alt' and the access key character at the same time, then press the 'Enter' key.
Firefox 2 or higher Windows and Linux users: press 'Alt' and 'Shift' and the access key character at same time.
Mac users: press 'Ctrl' and the access key character at same time.
Google Chrome 3 or higher Windows and Linux users: press 'Alt' and the access key character at same time.
Mac users: press 'Ctrl' and 'Opt' and the access key character at same time.
Opera Press 'Shift' and 'Esc' and release, then press the access key.
Safari 4 or higher Mac users: press 'Ctrl' and 'Opt' and the access key character at same time.

PDF Accessibility

If you are having trouble reading a PDF document on this website, Adobe offers a free online tool for converting PDF documents to HTML or text. To use the tool you will need to know the web address of the document you want to convert. This can be found in the browser address bar at the top of the screen and begins with http://

Go to top

Known Barriers

Skip to Content links

We are aware that the "skip to content" link does not function on the browsers Google Chrome and Safari.

This is a known issue with the actual web browsers and not this website. This link will be functioning when the browsers in question address the issue.

Screen reader issues with Internet Explorer 7 and Internet Explorer 8

This website makes use of Accessible Rich Internet Applications (ARIA), which allows us to alert screen readers immediately to any errors that occur when a search is performed or a form is submitted.

We are aware that this feature does not work efficiently on Internet Explorer versions 7 and 8. Upgrading your browser to Internet Explorer 9 if you use screen readers such as JAWS will correct the issues.

Product Categories and Geographic Locations:

A problem exists in the selection of product categories and geographic locations when using our services. An alternative version of this feature is provided and linked to directly from the page.

Date and Time pickers:

These features have been enhanced to allow users to tab through the calendar or use the table navigation keys when using screen readers.

Go to top


Proactis is endeavouring to meet all AA accessibility checkpoints as defined by the World Wide Web Consortium's (W3C) guidelines Opens a new window and the W3C Web Accessibility Initiative (WAI) Opens a new window

This includes:

  • Providing text alternatives for non-text content.
  • Making content adaptable; and available to assistive technologies.
  • Ensuring text associated with links makes sense out of context.
  • Using sufficient contrast to make things easy to see.
  • Making all functionality keyboard accessible.
  • Making text readable and understandable.
  • Helping users avoid and correct mistakes.
  • Maximizing compatibility with current technologies.

Please send any comments to It would be helpful to include the web address of any pages where you have experienced difficulties. The web page can be found in the browser address bar at the top of the screen and begins with http://

Go to top